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What Is 121 Albright Way Charge on a Bank Statement?
You see a charge from "121 ALBRIGHT WAY" or "LOS GATOS CA" on your bank statement and have no idea what it is. Here's what it means and what to do about it.
March 5, 2026 · 5 min read
Quick answer
121 Albright Way is Netflix. Netflix's corporate headquarters is located at 121 Albright Way, Los Gatos, California 95032. Charges showing "121 ALBRIGHT WAY," "LOS GATOS CA," or "NETFLIX.COM" on your bank statement are all Netflix subscription payments. The amount should match your Netflix plan: $6.99, $15.49, or $22.99 per month.
What is 121 Albright Way?
121 Albright Way, Los Gatos, CA 95032 is the physical address of Netflix's global headquarters. Netflix moved to this campus in Los Gatos, a small city in Silicon Valley about 60 miles south of San Francisco.
When Netflix processes your monthly subscription payment, they submit the transaction with their billing address. Some banks and credit card issuers display this address — "121 ALBRIGHT WAY" or "LOS GATOS CA" — instead of the company name "NETFLIX" in the transaction description.
This is completely normal. The charge is not fraudulent — it's simply how your bank chose to display the Netflix billing information. Different banks format the same Netflix charge in different ways.
How Netflix appears on bank statements
Netflix charges can show up under several different names depending on your bank. All of these are the same Netflix subscription payment:
| Code on statement | What it means | Example |
|---|
| 121 ALBRIGHT WAY | Netflix subscription charge — uses the company's headquarters address as the billing descriptor | 121 ALBRIGHT WAY LOS GATOS CA |
| NETFLIX.COM | Standard Netflix subscription charge using the website domain name | NETFLIX.COM 866-579-7172 CA |
| NETFLIX | Shortened Netflix billing descriptor — same subscription charge | NETFLIX INC LOS GATOS CA |
| LOS GATOS CA | Netflix charge showing only the city and state of Netflix HQ instead of the company name | LOS GATOS CA 95032 |
| NETFLIX.COM LOS GATOS | Combined descriptor showing both the Netflix domain and headquarters location | NETFLIX.COM LOS GATOS CA 95032 |
Netflix pricing tiers (2026)
Check the charge amount against these current Netflix plans to confirm which subscription you're paying for:
| Plan | Price | Resolution | Screens | Ads? |
|---|
| Standard with Ads | $6.99/mo | 1080p (Full HD) | 2 simultaneous streams | Yes — ad breaks during content |
| Standard | $15.49/mo | 1080p (Full HD) | 2 simultaneous streams | No |
| Premium | $22.99/mo | 4K Ultra HD + HDR | 4 simultaneous streams | No |
If you see a charge of $7.99 that doesn't match any plan above, Netflix may be billing you for an extra member — a feature that lets someone outside your household use your account for an additional monthly fee.
Why does the address show instead of "Netflix"?
When a merchant processes a credit or debit card payment, they submit several pieces of information to the payment network: their company name, billing address, phone number, and merchant category code. Your bank then decides which fields to display on your statement.
- Some banks display the merchant's registered business address instead of (or alongside) the company name
- Older banking systems may truncate or reformat the merchant descriptor, leaving only the address visible
- Pending or pre-authorization charges sometimes show different information than the final settled charge
- International banks or banks with legacy systems are more likely to display the address format
- The same Netflix charge may show as 'NETFLIX.COM' on one bank and '121 ALBRIGHT WAY' on another — both are correct
How to manage or cancel your Netflix subscription
1
Log in to Netflix
Go to netflix.com and sign in. If you don't remember your password, use the 'Forgot Password' link or visit netflix.com/LoginHelp to find accounts associated with your email or phone number.
2
Go to Account settings
Click your profile icon in the top right, then select 'Account.' This shows your current plan, billing date, payment method, and subscription status.
3
Change your plan or cancel
To downgrade, click 'Change Plan' and select a cheaper tier. To cancel entirely, click 'Cancel Membership.' Your access continues through the end of your current billing period.
4
Update your payment method
Under 'Membership & Billing,' click 'Manage Payment Method' to update your card, switch to PayPal, or remove a payment method. This won't change your plan — only how you're charged.
5
Contact Netflix support if needed
If you can't access the account or need a refund, call Netflix at 1-866-579-7172 or use the live chat at help.netflix.com. They can look up charges by the last 4 digits of your card.
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Frequently asked questions
What is the 121 Albright Way charge on my bank statement?
The 121 Albright Way charge is a Netflix subscription payment. 121 Albright Way, Los Gatos, California 95032 is the physical address of Netflix's corporate headquarters. Some banks display the company's billing address instead of the company name, which is why you see '121 ALBRIGHT WAY' rather than 'NETFLIX' on your statement.
Why does my bank statement show 121 Albright Way instead of Netflix?
Banks pull billing information from different fields in the payment processor's data. Some banks prioritize the merchant's registered address over the company name. Netflix processes payments from their Los Gatos, CA headquarters, so some banks display '121 ALBRIGHT WAY' or 'LOS GATOS CA' as the transaction descriptor instead of 'NETFLIX.'
How much should the 121 Albright Way charge be?
Netflix currently charges $6.99/month for Standard with Ads, $15.49/month for Standard, or $22.99/month for Premium. If the amount on your statement matches one of these prices, it's your Netflix subscription. If the amount doesn't match any Netflix plan, someone else on your account may have upgraded, or you may have been charged for an extra member ($7.99/month).
I don't have Netflix — why do I see this charge?
First, check if a family member or someone with access to your card signed up for Netflix. Also check if you signed up for a free trial that converted to a paid subscription. If neither applies, contact your bank immediately to dispute the charge — it may be unauthorized. You can also check netflix.com/LoginHelp to see if an account exists under your email.
How do I cancel the 121 Albright Way / Netflix charge?
Log in to your Netflix account at netflix.com, go to Account > Membership & Billing, and click 'Cancel Membership.' Your access continues until the end of your current billing period. Netflix does not offer refunds for partial months. If you can't log in, contact Netflix support at 1-866-579-7172.
Will the charge stop immediately after I cancel Netflix?
No — when you cancel Netflix, your subscription remains active until the end of your current billing cycle. You won't be charged again after that date. For example, if you cancel on March 5 and your billing date is March 20, you can still watch Netflix until March 20 and won't see another charge.
How do I get a refund for a Netflix charge I didn't authorize?
If you believe the charge is unauthorized, contact Netflix support first at 1-866-579-7172 — they can review the account activity and may issue a refund. If Netflix can't help, contact your bank to file a fraud dispute. Under Regulation E (debit cards) or the Fair Credit Billing Act (credit cards), you have 60 days from the statement date to dispute unauthorized charges.
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